Under the shade of Acropolis

Improve customer service for sure Positive: Nothing because I never got to get in the apartment Negative: I had booked this apartment for two nights. Upon arrival at approximately 4:30 PM, I discovered that the keys were not in the lock box as instructed. After several attempts, I finally reached the property manager. Following multiple phone calls between the manager, the cleaning staff, and myself, I was informed that the keys were likely stolen. I was first asked to wait for a new set of keys, but I made the decision not to stay, as I did not feel safe knowing the apartment keys were missing. They then suggested replacing the lock, which would have taken several hours. This was not a realistic option, as I had arrived with my luggage and had a business appointment scheduled just 30 minutes after my arrival. As a result, I decided to book another apartment nearby on my own. Only after I had completed this new booking did the manager call me again to suggest an alternative apartment nearby that they also manage. At that point, I felt this was handled poorly, as this option could have been offered immediately. At the very least, they could have arranged a hotel stay for that night until the lock was replaced. I was informed that my original booking would be refunded within 7–10 days. However, this situation caused significant stress, inconvenience, and disruption to my trip, entirely due to the property’s failure to manage access and security properly. A gesture of compensation would be appropriate to acknowledge the impact their mistake had on my travel and professional plans.

We had a great stay here and the staff are great! Positive: We arrived in the evening and it was easy to find the key safe to get the keys out for the apartment. Upon entry, the whole apartment was clean with plenty of towels and bed sheets. The sofa bed was already turned into a bed, ready to go. There was a bottle of water in the fridge and some Nespresso cups and tea bags. The bathroom and bedroom were al very clean and there is a washing machine in the hallway as well. In the wardrobe there was an iron, hairdryer with diffuser and plenty of hangers and space for clothes. The back door to the outside area has a fly screen, which should help with the amount of mosquitos (we still got plenty of mosquito bites, make sure you bring some stuff with you for these bloodsuckers). Plenty of toilet paper in the bathroom and the shower is nice and warm (don’t forget to switch on the fuse in the hallway about 20 minutes before using hot water), with a good water pressure. Our flight got cancelled on Friday afternoon, while we were having dinner and the great people from Your Home in Athens made sure we could stay for another night in this apartment. The communication with them has been great. We’ve had an issue with the window, but someone came and looked at it the same morning. I absolutely recommend this property to everybody! Negative: It would have been nice to have some cooking oil and kitchen towel when arriving, so it’s easy to cook something without having to buy a whole liter of oil.

Excellent Positive: Flexible very easy to work with and always available to communicate

Positive: Totul a fost ok Negative: Parcare doar cu plata la parcări private .

這次和爸爸媽媽第一次來到希臘雅典，住宿經驗就非常的滿意，很香家一樣感覺的民宿，推推大家！🩵 Positive: 很有家的感覺，住宿的標示也很清楚 Negative: 無